Customer's name : CK Industries Customer's field activity : Manufacturer
Challenge of the Project:
Optimizing every department
For the commercial team, making quotations in real time
For the administration department, transforming the quotations in orders, and sending the acknowledgements of receipt to the customers in short time.
Advantages:
For the commercial team:
Time-savings in making quotations, a more professional image given to the customers, and less mistakes
Following and analysis of the quotations by the Head Office
Possibility of forecasting the production thanks to the quotations
For the administrative team:
time-savings thanks to the transformation of the quotations in orders
The sending of the documents, like the acknowledgements of receipt, directly and in real time to the customers and the central purchasing agencies, allows to increase the dialogue, to keep the customers and to make a quick analysis of the order. Thus, that limits the risk of mistake.
Testimony of the customer
Recall of the aims of the project:
- Supplying us with 10 PC with VPN connection
- Sending acknowledgements of receipt to the commercial teams, the customers and the central purchasing agencies.
Why did you choose Proges Plus?
There was no doubt concerning the choice of Proges Plus because this company implemented the CCAM (computer-aided management and manufacturing) system in 1996. They have a perfect knowledge of our mode of organisation. Concerning the project of VPN, their offer was complete. They supplied us with the hardware, its configuration, and the training of the users, without forgetting the communication given to the operator and the setting-up of the safety equipment.
Which aims have been achieved?
Today every expected aim has been achieved.
How did the mission of Proges Plus allow you to reach your goal?
Because they dealt with the whole project, there was only one person to contact. All the requirement specifications have timely been respected.
What are the qualities of Proges Plus?
I would not speak about qualities but about professionalism. The team is professional and relatively available.
Have you got unexpected improvements in your organisation, in the transmission of information, in the control of costs, in the relationship between employees and in the relationship with your customers and suppliers?
The project got the result expected in the company with a certain innovation felt by our customers. We cannot speak about unexpected improvements but about a well-considered project. Proges Plus has been a master hand at managing our project right to the success.
Customers testimony 
